Refund Policy
How cancellations, transfers and refunds work for events, registrations and services booked with Lincoln TCM Sdn Bhd.
Every period, percentage and fee marked [to be confirmed] must be set by the company, and this policy reviewed by its legal adviser.
1. Scope
This policy applies to payments made to Lincoln TCM Sdn Bhd (Registration No. 202301018556 (1512478-M)) for delegate registration, exhibition space, sponsorship, incentive programmes, training places and other services booked through this website or by written agreement.
Where a signed contract or an event-specific term differs from this policy, that contract or term applies.
2. Refund eligibility
A refund may be considered where:
- a written cancellation request is received within the notice period stated for the event — [to be confirmed] days before the first day of the event;
- payment was duplicated or taken in error;
- the service paid for was not delivered, and no equivalent replacement was accepted.
Requests received after the notice period are not normally refunded, although a transfer may be possible under section 3.
3. Cancelling or transferring
3.1 Cancellation
Cancellations must be sent in writing to info@lincoln.edu.my and are effective on the date we receive them. Any administrative charge ([to be confirmed]) is deducted from the amount returned.
3.2 Transfer to a colleague or a later event
A confirmed registration may be transferred to another named person, or to a later edition of the same event, at no charge if notice is received at least [to be confirmed] days before the event. Name changes on site may attract a fee.
4. How a refund is made
- Refunds are returned to the original payment method and to the original payer.
- Approved refunds are processed within [to be confirmed] working days of approval; the time taken for the money to appear depends on your bank or card issuer.
- Bank charges, card processing fees and currency differences are not reimbursed.
- We may ask for proof of payment before processing a refund.
5. Non-refundable items
- Registration or booking fees expressly described as non-refundable.
- Travel, visa, accommodation and insurance costs arranged by the participant.
- Sponsorship and exhibition fees after the exhibitor manual or floor plan has been issued, unless the agreement says otherwise.
- Materials, merchandise or certificates already issued or despatched.
- No-shows, and departures before the end of a programme.
6. Postponement or cancellation by us
If we postpone an event, confirmed bookings are moved to the new date. If you cannot attend the new date, you may request a refund of the amount paid, less any costs already committed on your behalf.
If we cancel an event outright, the amount paid for that event is refunded in full. We are not responsible for travel, accommodation or other expenses arranged independently by participants.
7. Contact
Refund questions should be addressed to Lincoln TCM Sdn Bhd, 31L-1, Kelana Mall, Jalan SS 6/12, SS6, 47301 Petaling Jaya, Selangor, Malaysia — info@lincoln.edu.my or +603-7806 3478.